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Contact us
You’ll find answers to common questions in the FAQ section.
If you don’t, send us a message via the contact form below.
Call the hotline 775 324 598 only if you’re having a technical issue during the reservation.
Contact form
Got a question about bookings, our rooms, or an idea to share? Send us a message!
Before you hit send, check the FAQ section – the answer might already be there.
Where to find us
Karlovo náměstí 25, Praha 1 (show on map)
Nearest parking:
a) Karlovo náměstí Street – free parking on weekends (recommended)
b) U Nemocnice Street –free parking on weekends
c) Nový Smíchov Shopping Centre (Anděl) – parking 3 hours free on weekdays, 5 hours free on weekends and public holidays
Nearest public transport stops:
a) Karlovo Náměstí (metro line B, tram, bus)
b) Lazarská (tram)
c) Vodičkova (tram)
Nearest parking:
a) Jeronýmova – free parking till 17h on Fridays, all days on Saturdays and till 17 hod. on Sundays (recommended)
b) Husitská – free parking till 17h on Fridays, all days on Saturdays and till 17 hod. on Sundays (recommended)
c) Kostnické náměstí – free parking till 17h on Fridays, all days on Saturdays and till 17 hod. on Sundays (recommended)
Nearest public transport stops:
a) U Památníku (bus)
b) Viktoria Žižkov (tram)
c) Hlavní nádraží (metro)
How can I cancel my reservation?
If you cancel your booking more than 24 hours in advance, you’ll receive a 100% refund. If you cancel less than 24 hours before the start time, the refund will be reduced by 50%.
Your payment will be converted into credits, which you can use for your next booking.
1. Log in
2. My reservation
Click on my bookings in details of your user account.
3. Cancellation
Then select the reservation and click the appropriate button (change or cancel booking).
The payment for the current booking will be converted into credits, which you can use toward your next payment.